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Refund and Returns Policy

At Gramma Stina’s Stories, we want every reader to have a wonderful experience with our books. If there is ever an issue with your order, we are here to help. This policy explains how refunds, returns, and replacements are handled for items purchased through our website. Please review the information below, and feel free to contact us if you have any questions about your purchase.

Refund & Return Policy

Gramma Stina’s Stories LLC

Returns for Physical Books

Returns are accepted within 14 days of delivery if the item is unused and in its original condition.

To request a return, please email us at:
grammastinasstories@yahoo.com

Please include:

Your order number

The item you wish to return

The reason for the return

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Once we receive and inspect the returned item, we will issue a refund to the original payment method.

Damaged or Incorrect Items

If your book arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number

Photos of the item and packaging

We will replace the item or issue a refund at no additional cost to you.

Digital Products

Due to the nature of digital products (such as audio books or video books), all digital sales are final and non-refundable once access has been delivered.

If you experience technical issues accessing your purchase, please contact us and we will assist you.

Refund Processing

Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear on your statement.

Contact Us

If you have questions about refunds or returns, please contact:

Gramma Stina’s Stories LLC
Email: grammastinasstories@yahoo.com